Mari Fin Bridal Sales Terms and Conditions

 By using marifinbridal.be  (“this website”), you agree to be bound by the terms and conditions outlined below and also to the provisions of our Privacy Policy. Mari Fin Bridal reserves the right at any time to change or add to this Website, including these terms of use. 

We are:

Mari Fin Bridal

Established in Beerveldsebaan 2, 9080 Lochristi, Belgium

Email address: info@marifinbridal.be

VAT-number: BE 0763561927

Buying a Made-to-Order wedding dress on-line

If your wedding is more than 3- 5 months away, you can place an order for a  Made-to-Order gown. Your gown will be handmade especially for you to your size range and height.

Once you have chosen to order your new wedding dress on our website and contacted us via what’s up or email, Mari Fin Bridal will send you a confirmation and contact you to gather more information regarding any changes you would like to make to your wedding dress.  If you want to order the wedding dress precisely as shown on our website, then great! We can place an order with our designers straight away, once we have your measurements and 100% prepayment. 

However, you may prefer your wedding dress to have a more personal touch, for example, add sleeves or a skirt, change the length to longer or shorter or make it  in a different color? Add this information to your order request. Once we have more detailed information to hand and 100% prepayment, we can place your wedding dress order with our designers. We are free to discuss your order via email, call, or what’s up . Mari Fin Bridal team will be there to assist and help through the whole process.  The end result of your wedding gown will be sent to you for approval before placing an order with our supplier. 

Note, there can be charges for changes made to wedding gowns.

Shipping fees must be paid before we dispatch your wedding dress to you.  We ship in Belgium, Nederland and France.  Shipping fees can be invoiced when your wedding dress is ready for delivery, depending on your location.

Delivery will take in between 4 and 12 weeks, depending on the designer. We can ask our supplier to send a wedding dress quickly if you need it sooner. There will be a ‘rush service’ fee added in this case.

Refunds – Made-To-Order wedding dress placed on-line

We do not offer refunds for Made-to-Order wedding dresses purchased.  As your gown is made especially for you to your size ranges and height, we are unable to offer returns or exchanges unless in the event of a genuine manufacturing fault. After the sales order contract has been signed and order placed , Mari Fin Bridal  CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.

If the delivered items were damaged during transport, do not correspond to the items mentioned on the delivery note or do not correspond to the items you ordered, you have to report this as quickly as possible and in any case within 3 days via email info@marifinbridal.be . 

We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer. 

2) BUYING A SHOP SAMPLE WEDDING DRESS ONLINE

Available for immediate purchase and urgent delivery, we have a wide range of sample sale wedding gowns. If little adjustments should be made, it can be easily adjusted by your trusted seamstress at your expense.

You can purchase a sample dress from our showroom for a lower price. All styles are in near-new condition and have been lightly worn for fittings or indoor e-commerce photoshoots.

 Before placing your order, please check the size chart. We also have the MEASUREMENTS GUIDE and video tutorial, which can be very helpful.  

We only accept advance payment through our website using the payment methods indicated there. 

In order to guarantee safe online payment and the safety of your personal data, the transaction data will only be wired while encrypted with SSL technology. In order to make payments with SSL no special software is required. You recognize a safe SSL-connection by the “lock” in the bottom status bar of your browser.

We will send the sample dress to you within 3 to 5 days. We deliver exclusively in Belgium, France and the Netherlands. If you submit a delivery address outside of this country, we kindly ask you to contact us first via info@marifinbridal.be 

If we are not able to deliver on time, we will always notify you before the end of the delivery period.  If we do not, you can cancel your order for free. In that case we will refund you within 7-14 days after dissolution of the agreement. 

 Note: To be able to place an order, you must be above the age of 18. If you are younger than 18, we ask you to let a parent or legal guardian place your order. If it comes to our attention that an order is made by a minor, we reserve the right to decline your order. 

RETURNS –  Sample wedding dress online

The shipment of goods is always at our risk. So you do not have to worry about goods lost during transportation. If you, however, return goods to us within 14 days after delivery because you prefer not to keep them, you will be responsible for the transportation.

If you decide not to keep your wedding dress, please send it back within 14 days from date of receipt. You must immediately inform us via email: info@marifinbridal.be that you are making a return.  A return form will be emailed to you, once you have emailed this back to us, we will send you a return address.  Once your wedding dress has been received and inspected, we will issue you a full refund on the same day. 

Please send your item back in the same condition you received it and please ensure you use a tracked and signed for service, with shipping insurance as we will not refund missing items or goods damaged in transit. We do not refund postage fees.

If the delivered items were damaged during transport, do not correspond to the items mentioned on the delivery note or do not correspond to the items you ordered, you have to report this as quickly as possible and in any case within 3 days via email info@marifinbridal.be . Subsequently, you have to send the goods back within 14 calendar days after delivery. 

We cannot be held responsible for any consequential damage suffered due to late delivery or non-delivery by the transporter assigned by the company. In such cases our liability remains limited to the value of the goods of which it is shown that they were not received by the customer. 

JEWELLERY

To protect your health and the health of others, we do not accept returns or refunds for change of mind on purchases of pierced earrings. If for any reason your order is faulty, please contact our team via info@marifinbridal.be with images of the fault to arrange a repair, exchange or credit note.

The following information only applies to the  customers coming to our showroom

4) BUYING A MADE TO ORDER NEW WEDDING DRESS FROM OUR SHOWROOM, OR A SHOP SAMPLE FROM OUR PHYSICAL SHOP

Once you have visited our showroom and chosen your dream wedding dress, the sales consultant will take your measurements and order your new gown.  

DEPOSIT. On the day of purchase, we will request a 50% deposit.  Deposit is non-refundable

BALANCE. The outstanding balance on your wedding gown is due when we receive delivery of your wedding dress and you come for the second fitting. The balance must be paid in full,  before your alteration appointment with a seamstress.

DELIVERY.  A new made to order wedding dress can take anywhere between 4-12 weeks for delivery (some suppliers may quote longer).  If we feel we are working to tight delivery times, we will inform our supplier of the date of your wedding to confirm that your order is OK to place. You may be asked to opt for a ‘rush-order’ to ensure that delivery is on time. Please note that the delivery date is estimated and from time to time there may be short delays so please be very flexible with your alteration fitting dates when your wedding dress arrives.

CANCELLATION FEE

After the sales order contact has been signed and order placed , Mari Fin Bridal  CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape. 

If you need to cancel your order in extreme circumstances or you change your mind about your wedding dress, we will still keep  50% of the deposit you paid for your wedding dress. You must contact info@marifinbridal.be to discuss the circumstances surrounding the cancellation well in advance of your production date.

FAULTY GOWNS.  If your wedding dress should arrive with any fault will return immediately to our supplier and ask them to rectify and send back to us at their cost.

OFF THE PEG SALES. If you buy a sample sale wedding gown from the showroom, we request payment in full.  This type of wedding dress sale is ‘non-refundable’.

ALTERATIONS. Alteration costs are not included in the price of your wedding dress.  These fees are a separate agreement between yourself and your chosen seamstress.  If you wish to use our seamstress, fees must be paid directly to her.  Majority of wedding dresses will need some little  alterations. In cases where you live far away, you may want to use a reputable seamstress close to home to make travelling easier.  

NON-COLLECTION OF GOODS.

 If customers do not collect their goods within 2 months after the gown arrived in the showroom and Mari Fin Bridal contacted the customer,  then the contract will be deemed cancelled without any further notification and any monies paid will not be refunded.

Gowns will be put into the shop’s stock to be re-sold.

Force majeure

In case of force majeure, we are not obliged to fulfil our obligations. In that case we may either suspend our obligations for the duration of the state of force majeure or definitely repudiate the agreement.

Events of force majeure are all circumstances external to our will and control that render the respect of our obligations completely or partly impossible. Such events include amongst others strikes, pandemic,  fire, disruption of energy supplies or telecommunication networks or communication systems and/or the temporary down-time of the webshop, late delivery or absence of delivery by suppliers or other third parties,…

COMPLAINTS PROCEDURE AND CONFLICTS

We do hope that all our customers are always 100% satisfied. If nevertheless you would have complaints concerning our services, please do not hesitate to contact us at info@marifinbridal.be . We will do the utmost to deal with your complaint within 3-7 days.

All contracts we conclude with our customers are, regardless of their place of residence, exclusively governed by Belgian law. Only the courts of Belgium are competent to adjudicate with disputes arising out of or connected to these contracts. If as a result of international law the law of a different country applies, the interpretation of the current terms and conditions will in the first instance be done in accordance to the Belgian Law on Market Practices and Consumer Protection.

INTELLECTUAL PROPERTY

Our website, logos, texts, photographs, names, and in general all our communications are protected by intellectual property rights either belonging to us or our suppliers or other claimants. 

It is forbidden to use and/or change any of the intellectual property rights as described in the present clause. So you may not copy or reproduce for example drawings, photographs names, texts, logos, color combinations, etc. …without our prior written and explicit consent.

 Please contact us if you have any questions. ( link to contact form)